Privacy policy

1. Overview

Whoisvisiting place the utmost value in your data protection rights. Therefore, we ensure that our technical and organisational measures in place keep your rights protected. This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. By accessing or using our Services, you agree to the terms of this Privacy Policy.

1.1. Terms and Conditions

Our terms and conditions are documented in the “terms and conditions” section of our website; listing all our disclaimers and liabilities. You can find it using the link: www.whoisvisiting.com/terms-conditions

1.2. Consent

In subscribing to our services or filling in a contact form on our website (www.whoisvisiting.com) or other sites owned by Whoisvisiting, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.

By giving your consent to us, you also retain the right to have any personal data rectified, to be forgotten and/ or to be erased.

2. User Data

2.1 Data Whoisvisiting Collects

If you are a visitor to the Website or a Whoisvisiting client who registers or signs into the Service via the Website, we may obtain the following types of information from you or concerning your computer or device, which may include information that can itself be used to identify and/or contact you.

• Name
• Email address
• Phone number
• Website name and URL
• User session information (log in time and length)
• Financial information such as credit card or bank account numbers in connection with a transaction
• Additional information we are required by applicable law to collect

Whoisvisiting may also receive certain information that may be provided by your browser or mobile device, including:

• Pages accessed
• Time of visit
• Time of last visit
• Name of the owner of the IP address
• Reverse domain of the IP address
• Referring site, application or service, including the relevant search queries that lead you to our website
• Browser information
• Operating system information
• Device information (mobile operating system, screen size, etc.)
• Demographic information (country, county, postcode, street address, etc.)

2.2. Visitors to Whoisvisiting Client’s Websites

Whoisvisiting obtains information regarding activities of visitors to Client’s websites. When a Client registers to use the Service, information relating to Client websites is made available to Whoisvisiting. This includes:

• Pages accessed
• Time of visit
• Time of last visit
• Name of the owner of the IP address
• Reverse domain of the IP address
• Referring site, application or service, including the relevant search queries that led you to our website
• Browser information
• Operating system information
• Device information (mobile operating system, screen size, etc.)
• Demographic information (country, county, postcode, street address, etc.)

2.3. Cookies

A cookie is a small piece of information in the form of a text file, sent by a web server and stored on the computer of a visitor to a website. It can then be read back later by the web server or web browser when required. The use of cookies is a convenient way of allowing a computer to remember specific information relating to a website.

We only use session cookies. We use these cookies in three ways;

• To retain user preferences
• To collect web site usage information via Google Analytics
• User Authentication

User Preferences

We use cookies to retain non-personally identifiable information intended to enhance the browsing experience. User preference cookies are not used to collect any personal information such as usernames or email addresses.

Google Analytics

We use cookies to collect web site usage information via Google Analytics.

The data collected related to each specific visit to the website. The information gathered includes the duration of the visit, the path taken between pages, the type of computer that is being used and the approximate location of the visitor.

Google Analytics does not collect any personal information such as a user’s name or email address.

How is the data used?

Data collected by the Google Analytics service is stored in the United States and non-personally identifiable information may be used by Google and its partners (for further details visit www.google.com/analytics/terms/gb.html).

Managing Cookies

You can choose not to accept cookies and still use this website.

The documentation for your web browser (usually accessible from the ‘Help’ menu) will provide you with instruction on how to manage cookies, but you can also find out more from the following information services web pages.

2.4. How we use your data?

Any of the information we collect from you may be used in any or all the following ways:

• To provide you use of and access to our Website and the Service
• To operate, improve and personalise our Website and the service
• To give you access to your account information, provide you with customer service or customer support and to contact you to resolve disputes, collect fees, and troubleshoot problems with your account
• To send emails using the email address you provided for us to contact you regarding inquiries, and/or other requests or questions
• To process payment transactions
• To comply with the law, enforce our Website policies, prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities and to protect ours or others’ rights, property, or safety.

2.5. Data Retention Periods

Whoisvisiting collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our service, and in accordance with the current regulations in force.

Whoisvisiting in no way undertakes to store all your data indefinitely. You can access some data so long as you hold an active account with us and for a period that varies depending on the type of data concerned and the subscribed plan (statistics on your account, content of your emails, tracked visitor data, etc.), but in no event no longer than 12 months after closing of your account. The data may be deleted at any time during active use of your account in accordance with the provisions set forth above.

We retain data for no longer than 6 years. After 6 years, all data subject to this status will be erased from all systems.

2.6. How to access your information

In accordance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act, you have a right of access, correction and removal of your personal data which you may exercise by contacting us via email at privacy@whoisvisiting.com. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

You are also able at any time to modify personal data by logging into your account and editing your profile.

2.7. Testimonials

Whoisvisiting publishes a list of Customers and Testimonials on its site with information on our customer’s names and job titles. Whoisvisiting undertakes to obtain the authorisation of every customer before publishing any testimonial on its website.

2.8. Feedback and reviews

Certain features of the Website may enable you to submit communications, suggestions, ideas, comments, questions, or other information to us. This data is submitted to us at your own discretion. When you submit Feedback and Reviews, you give consent to our collection, use and disclosure of such information in any manner.

3. Security

Within the framework of its services, Whoisvisiting attributes the very highest importance to the security and integrity of its customer’s personal data.

In accordance with GDPR, Whoisvisiting undertakes to take all precautions to preserve the security of its data and to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access as well as against any other form of unlawful processing or disclose to unauthorised persons.

To avoid unauthorised access, to guarantee accuracy and the proper use of our data, Whoisvisiting has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

3.1. Servers

Our servers are hosted in London inside a Tier III data centre certified to ISO27001:2013 standards for information security management. The data centre is on the N3 network. It has 24/7 support and the data centre has no single point of failure with an auditable N+1 trail from the transformer to the server. Our servers include complete backup and security features.

3.2. Encryption

All business computers are fully encrypted and have regular performance and security checks. We reinforce practices with staff to keep all computers and devices locked and password protected always.

We secure all web domains both public and internal using HTTPS.

3.3. Access

Client data is only accessible by those who need to access it in their work, for example, IT department. All staff contracts have a clause on confidentiality.

3.4. Data Breach

In the event of a breach of security, Whoisvisiting will directly inform those affected without undue delay, no later than 72 hours after having become aware of it.

3.5. External websites links

We may display links to third party websites. Please note that we cannot control and cannot be held responsible for the privacy policies of such websites. You should always read the privacy policy of a website to find out more about how personal information is collected and processed.

4. Third Party

We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.

A list of our third-party service providers can be requested via privacy@whoisvisiting.com

4.1. Sharing and disclosure of data

Whoisvisiting do not share or disclose information to third parties by default. The only exceptions are as follows:

• Data may be disclosed to third-parties if instructed to do so by the user, or by user consent
• Legal obligations such as regulations, legal processes and laws
• Third-party services used by us to process our data such as server and hosting providers, payment processors and customer service and management tools

5. Email

Whoisvisiting emails users of our service to give details of visitors that visit the customer’s website. We may also reach out with updates/changes on our service or privacy policy.

5.1. Newsletter and Marketing Emails

An unsubscribe link should be included in every newsletter and marketing email sent to you from Whoisvisiting.

5.2. Email tracking

Without systematically doing so, we may analyse and track the click rates and the number of emails sent to and from you. This data is used for business intelligence to improve our service.

6. Compliance

Whoisvisiting abides by all acts and regulations that relate to providing its services.

6.1. EU General Data Protection Regulation

Whoisvisiting operates from within the EU with thousands of customers. We do our utmost to be fully compliant with the EU General Data Protection Regulation.

6.2. Children’s Online Privacy Protection Act Compliance

We follow the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older.

7. Privacy Policy Changes

Whoisvisiting reserves the right to update this Privacy Policy at any time, in particular, pursuant to any changes made to the laws and regulations in force. Changes to our Privacy Policy will be posted here and communicated to our clients via email, to the extent possible, thirty (30) days at least before any changes come into force.

This policy was last modified on May 30, 2018.

8. Contact Details

For all general questions you can contact us via our live chat, email address or using the link below.

www.whoisvisiting.com
3 Summerhouse road,
Moulton Park
Northampton,
NN3 6BJ
admin@whoisvisiting.com

For all questions regarding this Privacy Policy you can contact us via
privacy@whoisvisiting.com